Commercial
Restaurants, commercial kitchens, food plants and larger systems: scheduled service that keeps you compliant, with one contract for the big jobs.
The trap pumped out and cleaned on a schedule for restaurants, commercial kitchens and food plants — the service that keeps a sewer-connected kitchen onside with local sewer-use rules.
Restaurants, commercial kitchens and food plants are usually on the municipal sewer, and their grease traps are there by regulation to keep fats, oils and grease out of the city's wastewater treatment system. Big Yellow Truck cleans grease traps for commercial customers in and around the Comox Valley — the trap pumped out and cleaned, on a schedule that keeps it working and your business onside with local sewer-use rules.
What to expect
Grease trap cleaning is requested rather than booked online, and every visit includes:
When you request a cleaning, tell us your business name, your opening hours and when the trap was last serviced.
Clears blockages, roots and the buildup of debris, fats and grease from lines and fields, restoring flow and drainage — recommended from findings and how the system is used.
HydroJet Service is recommended from what we find at maintenance and how the system is used — slow drains, a sluggish field, roots or grease in the lines — never on a fixed schedule. For a commercial kitchen or a larger system, that means the service is called for when the findings and the way the site is used say so, not by the calendar. Done at the right time, it clears the fats, grease and debris that build up in the lines and restores flow before the buildup causes costly damage.
What the service includes
Many systems benefit from the service every few pump-out cycles, but only when maintenance findings and performance call for it.
HydroJet Service is booked online or by phone, and it is not covered by the 12-month warranty on installs, repairs and maintenance items.
Holding tanks, larger septic systems and multi-unit properties, maintained and pumped from what we measure, with service records for your files.
Holding tanks, larger septic systems and multi-unit properties are maintained and pumped from what we measure, not on a fixed number of years. For a septic tank, that means the sludge and scum actually in it, measured at an annual maintenance visit. The visit assesses the whole system and how the dispersal field is performing under the property's use, and recommends when pumping and other services are needed. You get a report after every maintenance visit, and the service records are kept for your files.
What a visit includes
Maintenance and pumping are two services: the maintenance visit measures the tank and assesses the system, and pumping is recommended from what it finds.
We service every system type on the Island — gravity, pressure, drip and treatment plants — and tune the visit to the system; for complex and engineered treatment plants our team has access to manufacturer information, so whatever the system, it is properly taken care of. Maintenance items are covered by our 12-month warranty on installs, repairs and maintenance items; pump-outs are not.
Full primary contracting for septic systems — excavation, hydrovac, inspections, electricians, trades and permits coordinated under one contract.
The larger jobs take more than one trade. On a commercial site, Big Yellow Truck runs the septic project as the primary contractor — excavation, hydrovac, inspections, electricians, trades and permits coordinated under one contract — so the owner or property manager deals with one company and has one number to call from the first estimate to the last inspection.
What we coordinate
One contract and one point of contact for everything a septic project needs on site — we schedule the trades, hold the permits and keep the inspections in order, so you deal with one company.
Primary contracting is requested through the contact form or by phone rather than booked online. Big Yellow Truck is a full-service septic company, with ROWP and engineer services for the work that needs them.
A clear, professional report on a system's condition — for a property purchase, a change of use, a permit application or when a lender, insurer or regional district asks.
A septic inspection tells you what condition a system is in and whether it is working as designed. For a business or a property manager, that is the answer a purchase, a change of use, a building permit or a lender needs on file. Big Yellow Truck inspects septic systems across the Comox Valley, Nanaimo and the surrounding areas, so you have a clear, professional answer whenever you need one.
When you need a septic inspection
Owners, buyers and property managers request a septic inspection for many reasons:
Every inspection includes a visual check of the septic tank, a video inspection of the field where possible, a flow and dye test to confirm the field is accepting liquid and nothing is surfacing, the key components exposed and photographed, and a clear, professional report on the system's condition: what needs attention now and what to plan for as the components age. Inspections are requested through the contact form or by phone rather than booked online.
Evaluation and estimate, design and installation — for a new build or commercial site, a building that has outgrown its system or a system at the end of its life.
A new septic system is needed for a new build, for a building that has outgrown its system, or because of time. Installing a system is part of building on a site that is not on sewer; added units or a change of use can push a system past what it was designed for; and replacing one is the result of age or a lack of maintenance — maintenance does not mean a system will last forever. Every install runs in three steps — evaluation and estimate, then design, then installation — for Type 1 and Type 2 systems; Type 3 systems are designed by a professional engineer.
What to expect with a septic system install
The same three steps, in order, whether the system serves a commercial site or a multi-unit property:
For the larger jobs, Big Yellow Truck can run the whole project as the primary contractor — excavation, hydrovac, inspections, electricians, trades and permits coordinated under one contract. Installs are requested through the contact form or by phone rather than booked online; under the BC Sewerage System Regulation, only an Authorized Person may plan, install or maintain a system to its plan.
When a system on a commercial property needs attention — soft ground, a sewer backup, an odour — we diagnose the problem on a service call and quote the fix before any work begins.
Soft, spongy ground over the system, sewer backup in the washrooms, a distinct odour after it rains, an alarm panel going off — on a commercial property or a multi-unit building these are signs that the septic system needs attention now. We find the cause on a service call and quote the fix before any work begins. The repair carries our 12-month warranty on installs, repairs and maintenance items, and at the maintenance visits that follow it is checked to confirm it is working as intended.
What a repair call includes
Don't wait — a backup or an alarm is a service call, and we keep an on-call phone around the clock.
Repairs are booked online or by phone. One crew handles every service, so the repair is followed up by the same people who maintain the system.
Scheduled grease trap and tank service, HydroJet Service when findings call for it, repairs under warranty and installs designed to the system type — with one number to call and service records kept for you. Type 3 systems are designed by a professional engineer.
