Services
Timely, affordable and reliable septic system services to homes and businesses on Vancouver Island — recommended from what we measure, not from the calendar.
Eight services, one number.
A full tank cleanout, filter and inlet/outlet tee cleaning, plus tank and pump chamber checks — recommended from what we measure in your tank.
Septic pumping is based on what is actually in your tank — the solids that have accumulated — and on how your system and dispersal field are performing under your household's use, not on a fixed number of years.
What's included
Pumping is a separate service that we recommend from the measurements taken during a maintenance visit. A full septic pumping and cleaning includes:
Our team is well educated on the wide variety of systems in common use and has access to manufacturer information for complex and engineered treatment plants, so whatever your system, it will be properly taken care of. Our fleet of fully stocked service trucks means our technicians are prepared for any maintenance and repair call.
Annual visits: every component inspected, effluent filter cleaned, sludge and scum measured, recommendations you can act on.
Ensure the longevity and optimal performance of your septic system with our comprehensive annual maintenance visits. Our team assesses the condition of the whole system and recommends when pumping and other services are needed to keep the system in good health.
What's included
Schedule your annual maintenance to start tracking performance and keep your system in top shape. During this visit we:
We service every system type on the Island — gravity, pressure, drip and treatment plants from Orenco, Norwesco, Fuji Clean, Bionest, ECO Flow (Premier Tech), Whitewater, Waterloo Biofilter and Eljen — and tune the visit to the system: a gravity system gets a flow test from the house when someone is home; a pressure system has its pump and float switches cleaned and tested, a field flush and a pressure test of the field; a treatment plant gets what that plant calls for.
Recommended from maintenance findings and how your system is used: clears blockages, roots and the buildup of debris, fats and grease from the field, restoring flow and ensuring proper system operation.
HydroJet Service is recommended from what we find at maintenance and how your system is used — slow drains, a sluggish field, roots or grease in the lines — never on a fixed schedule. Many systems benefit from the service every few pump-out cycles, but only when maintenance findings and performance call for it; done at the right time, it keeps your system clear of the debris that builds up and causes costly damage.
What's included
Soft, spongy ground, sewer backup or an odour after rain are signs your system needs repair. Timely, professional repairs with a 12-month warranty.
Is the ground around your septic system soft and spongy? Are you seeing sewer backup in your toilets and tubs? Is there a distinct odour, especially after it rains? These are all signs that your septic system needs attention now — we find the cause and quote the fix before any work begins.
What's included
Don't wait — call the team at Big Yellow Truck right away. Timely and professional repair service is what sets us apart.
Three steps: evaluation and estimate, then design, then installation — Type 1 and Type 2 systems; Type 3 systems are designed by a professional engineer.
A new septic system is needed for a new build, for a home that has outgrown its system, or because of time. Installing a system is part of building a home that is not on sewer; an added suite or extra bedrooms can push a system past what it was designed for; and replacing one is the result of age or a lack of maintenance — maintenance does not mean a system will last forever. Every install runs in three steps — evaluation and estimate, then design, then installation — for Type 1 and Type 2 systems; Type 3 systems are designed by a professional engineer.
What to expect with a septic system install
For restaurants, commercial kitchens and food plants on the municipal sewer: the trap that sewer-use rules require — pumped out and cleaned, on a schedule that keeps you compliant.
Restaurants, commercial kitchens and food plants are usually on the municipal sewer, and their grease traps are there by regulation to keep fats, oils and grease out of the city's wastewater treatment system. Big Yellow Truck cleans grease traps for commercial customers in and around the Comox Valley.
What to expect
For real estate deals, Regional District compliance, additions and renovations — or any time you need to know the condition of a system — with a clear, professional report.
A septic inspection tells you what condition a system is in and whether it is working as designed. Big Yellow Truck inspects septic systems across the Comox Valley, Nanaimo and the surrounding areas, so you have a clear, professional answer whenever you need one.
When you need a septic inspection
People book a septic inspection for many reasons:
Every inspection includes a visual check of the septic tank, a video inspection of the field where possible, a flow and dye test to confirm the field is accepting liquid and nothing is surfacing, the key components exposed and photographed, and a clear, professional report on the system's condition: what needs attention now and what to plan for as the components age.
The larger jobs, run as one contract — excavation, hydrovac, inspections, electricians, trades and permits coordinated for you — for a new system on a home as much as a commercial site.
The larger jobs take more than one trade. Big Yellow Truck runs them as the primary contractor — excavation, hydrovac, inspections, electricians, trades and permits coordinated under one contract — for a new system on a home as much as for a commercial site, with one number to call from the first estimate to the last inspection.
What we coordinate
One contract and one point of contact for everything a septic project needs on site — we schedule the trades, hold the permits and keep the inspections in order, so you deal with one company.
Almost all design information for properly built and registered systems calls for annual maintenance — and under BC's Sewerage System Regulation the owner is responsible for having it done.Septic maintenance
Only an Authorized Person may plan, install or maintain a system to its plan: an ASTTBC-registered practitioner for Type 1 and 2, a professional engineer for Type 3.Sewerage System Regulation
HydroJet Service is recommended from findings and how the system is used — not on a schedule.HydroJet Service
We've partnered with FinanceIt to offer financing options to fit any budget, so you get the service you need at a price that doesn't break the bank.
