Maintenance plans
Never think about scheduling again
Maintenance plans so you never have to worry about scheduling annual services — for every system type we look after.
A plan for every system type
Same visit, tuned to the system — and we service every system type on the Island, gravity through treatment plant. Monthly payment options are available on every plan.
- Type 1
Gravity
Starting at$199per visit
- Annual visit
- Filter cleaned, tees cleared
- Sludge and scum measured
- Flow test from the house when someone is home
- Pump-out recommended when the tank shows it
- Warranty doubled on the items we service
- Type 1
Pressure
Starting at$249per visit
- Annual visit
- Pump and float switches cleaned and tested
- Field flush and a pressure test of the field
- Filter cleaned, levels measured
- Warranty doubled on the items we service
- Type 2
Pressure / drip
Starting at$335per visit
- Treatment unit serviced to its plan
- Drip or pressure lines flushed, field pressure tested
- Pump and float switches, filter and alarms
- Warranty doubled on the items we service
- Type 3
Treatment systems
Starting at$335per visit
- Maintained to the engineer's plan
- Items specific to the treatment plant
- Alarms, pumps and controls checked
- Warranty doubled on the items we service
Systems we service: Gravity, pressure, drip and treatment plants from Orenco, Norwesco, Fuji Clean, Bionest, ECO Flow (Premier Tech), Whitewater, Waterloo Biofilter and Eljen.
One system. Full service.
Maintenance is the centre of it. What each visit shows decides the work that follows — and every repaired or new system comes back into the plan.
Booked on its own
When you need it on paperInspectionFor a sale, a permit or the Regional District: the system's condition in a clear, professional report.Booked on its own
For commercial kitchensGrease trap cleaningThe trap pumped out and cleaned — on a schedule.
What a visit can call for
- When the tank shows itPump-outFull cleanout, filter and tees, chamber checks.
Solids out of the tank
- When lines show buildupHydroJet ServiceRoots, grease and debris cleared from lines and field.
Flow restored
- When a component failsRepairDiagnosed on a service call and quoted before any work begins. 12-month warranty.
- ThenFollow-upAt the maintenance visits that follow, the repair is checked to confirm it is working as intended.
Back in working order
- When a new system is neededInstallType 1 and 2 designed and installed; Type 3 designed by a professional engineer.
- On larger jobsPrimary contractingExcavation, hydrovac, electricians, trades and permits coordinated under one contract.
A new system on the plan
What it adds up to
Regular maintenance, pump-outs, HydroJet Service and timely repairs lead to the same place.
- Better system healthMeasured every year, pumped when the tank shows it and kept clear, the system works the way it was designed to.
- Fewer repairsProblems are caught at a visit, before they become costly repairs.
- Longer system lifeProper care helps a system reach the working life it was designed for.
↺Every repaired or newly installed system re-enters the maintenance plan: the next visit checks the work and measures again, so the trend from visit to visit shows how the system is doing.
What a visit checks
Five parts of the system, one visit. Pick a number, or let it walk through on its own. This is a basic system example — there are many more that require different checks, and we service them all!
Cleaned at every visit
What we check: the filter at the tank outlet is pulled, rinsed and reset.
Why it matters: it is the one part that keeps solids out of the field, and it only works when it is clean.
Measured, in centimetres
What we check: the depth of the sludge layer at the bottom and the scum layer on top.
Why it matters: these two numbers decide whether a pump-out is recommended this year — not the calendar.
Checked and cleared
What we check: both tees are in place, intact and flowing.
Why it matters: they keep the scum layer in the tank and the flow calm; a missing or blocked tee sends solids where they should not go.
Tested, not assumed
What we check: the pump runs, the floats switch and the alarm sounds.
Why it matters: on a pressure or treatment system this is the part that fails quietly, and the alarm is what tells you first.
Walked and checked
What we check: the D-box is level and flowing evenly; the field surface is firm, dry and free of odour.
Why it matters: the field is the expensive part; soft ground and surfacing are the early signs the visit is there to catch.
Measured, not scheduled
The visit measures the sludge on the tank floor and the scum floating on top, and adds the two together. That total — and how it changes from one visit to the next — decides the pump-out, not the calendar. Drag the slider and watch the reading change.
The bar adds scum and sludge together: its 1/3 mark is the pump-out line, and from 1/4 the trend decides. The dashed lines show where each layer stands at that 1/3 in this picture — the split differs from tank to tank, and it is the total that counts.
BC's Standard Practice Manual calls for a pump-out when sludge and scum together are more than one third of the tank's internal height — or sooner on other signs, such as scum at the top of a tee, solids carrying over to a second compartment, or a filter that clogs early. The manual draws that one line: the warning and critical levels past it are our own guide to how urgent a pump-out has become. Your system's own maintenance plan may set a different trigger.
What the plan includes
Comprehensive maintenance
The whole system, every visit: the effluent filter cleaned, sludge and scum measured, the inlet and outlet tees checked, the pump and its floats and alarm tested where the system has them, and the field walked for wet ground or odour. You get a clear read on the system's overall condition, the recommendations that follow from it, and a plan for keeping it in top shape — tuned to your system and what we found.
Your system's record, on file
Every visit's measurements, findings and recommendations are kept on file with your system's type and plan, so the next visit measures against the last — and the record is yours on request: for a sale, a renovation, or a Regional District question.
Double warranty
Keep the system on annual maintenance and the warranty on the items we service doubles. Monthly payment options are available.